Frequently Asked Questions
About Service My Vehicle
Who Are Service My Vehicle?
Who Are Service My Vehicle?
Service My Vehicle, established in Wolverhampton in 2001 (formerly known as Eurofit Autocentres), is dedicated to streamlining vehicle servicing & repairs through a straightforward and transparent pricing structure, fostering a level of trust.
Having, already served over 40,000 happy motorists, Service My Vehicle stands as an exceptional alternative to main dealerships and independent garages.
Our expertise lies in a wide range of offerings, including car and van servicing, maintenance, repairs, brakes, tyres, diagnostics, air conditioning, MOT, and more.
Our commitment extends to repairing various vehicle types, from older models to supercars and vans, making Service My Vehicle a reliable choice for all your vehicle needs.
Sounds Great, But How Do I Book?
Sounds Great, But How Do I Book?
Booking with Service My Vehicle is a breeze! Just enter your vehicle registration, choose the service or repair you need, and select a convenient date and time.
It's that easy! Plus, enjoy added perks like courtesy cars, a 12-month or 12,000-mile warranty, significant savings of up to 40% on repairs and servicing, flexible finance options with pay-later arrangements, and a convenient pick-up and drop-off service.
Does Service My Vehicle Services Meet The Manufacturer’s Recommendations?
Does Service My Vehicle Services Meet The Manufacturer’s Recommendations?
Absolutely! Service My Vehicle ensures that our services meet and often exceed the manufacturer's recommendations.
Our services go beyond the recommended checks for almost all car brand manufacturers.
Additionally, all the work we do is covered by our 12-month parts and labour guarantee, providing you with extra peace of mind.
There’s A Problem With My Car, But I’m Not Sure What’s Causing It?
There’s A Problem With My Car, But I’m Not Sure What’s Causing It?
Identifying car issues can indeed be overwhelming, especially when you're not an car expert.
At Service My Vehicle, our team of knowledgeable experts are here to assist you in pinpointing the cause of your car trouble.
With their wealth of experience, they'll guide you through understanding what's wrong with your vehicle and provide solutions to address the issue promptly.
No matter the problem, count on us to lend a hand and get you back on the road with confidence.
Help, I Do Not Know Which Repair To Book?
Help, I Do Not Know Which Repair To Book?
Feel free to reach out to us via phone if you're unsure about the issue with your vehicle or if the repair you need isn't listed on our website.
Our friendly team is always ready to assist you and provide guidance to ensure your car gets the attention it needs.
How Can I Contact Service My Vehicle?
How Can I Contact Service My Vehicle?
Reaching out to Service My Vehicle is easy and hassle-free, mirroring our seamless approach to car servicing and repairs.
You can get in touch with us via live chat or phone. Our lines are available from 8:30 am to 5:30 pm, Monday to Friday.
Simply dial 0333 880 6846, and our dedicated team will be delighted to assist you.
Servicing, MOT & Maintenance
How Long Does An MOT Take?
How Long Does An MOT Take?
An MOT test typically takes around 45 minutes to an hour to complete.
Additionally, we are equipped to conduct MOT tests for class 4, 5, and 7 vehicles.
What Is The Difference Between MOT & Service?
What Is The Difference Between MOT & Service?
The MOT test is a mandatory annual inspection required by law for all UK registered vehicles over 3 years old.
It ensures that the vehicle meets the minimum government standards for roadworthiness, safety, and emission levels.
However, it is a basic inspection and does not involve the removal of components.
On the other hand, a service inspection is a more comprehensive check that includes the replacement of various components such as oil and filters (oil, air, fuel, pollen cabin), among others.
It is akin to the regular maintenance needed for a household boiler and is typically recommended annually for vehicles.
What Parts Will Be Fitted To My Vehicle?
What Parts Will Be Fitted To My Vehicle?
At Service My Vehicle, we prioritise quality and reliability in every aspect of our service.
That's why we exclusively use branded quality parts and oil that meet or exceed the manufacturer's specifications.
Our parts and oil selections ensure optimal performance and longevity for your vehicle.
Additionally, we stand behind the quality of our work with a 12-month or 12,000-mile warranty on all parts for added peace of mind.
How Do I Get My MOT Certificate?
How Do I Get My MOT Certificate?
After an MOT test is completed and your vehicle passes inspection, we will provide you with a printed MOT certificate.
This certificate serves as official documentation that your car has passed the required inspection and is considered roadworthy for the next 12 months.
In the event that your vehicle fails the MOT test, we will provide you with paperwork outlining the necessary repairs or maintenance needed to make the car roadworthy.
Once these repairs are completed and the vehicle passes re-inspection, we will issue the MOT certificate accordingly.
I Have Lost My MOT Certificate, How Do I Get A Replacement?
I Have Lost My MOT Certificate, How Do I Get A Replacement?
To re-download your MOT Certificate for free from the UK government's website, follow these simple steps:
Step 1: Enter the vehicle registration (number plate) into the government website using the following link: https://www.gov.uk/replacing-lost-damaged-mot-certificate.
Step 2: Click on "MOT History" on the website.
Step 3: Locate and click on the "View test certificate" option.
Step 4: Enter the 11-digit number from the vehicle logbook (V5C) when prompted.
Your MOT certificate should now be downloadable from the website.
Does Service My Vehicle Recommend Wheel Alignment After A Tyre Replacement?
Does Service My Vehicle Recommend Wheel Alignment After A Tyre Replacement?
Our tyre experts recommend getting a regular wheel alignment check will help increase the tyre life.
Are Tyres Covered Under Warranty?
Are Tyres Covered Under Warranty?
All tyre fitted at Service My Vehicle are covered by manufacturers warranty.
What Is My Tyre Pressure?
What Is My Tyre Pressure?
Tyre pressure is determined by the type and size of tyre, vehicle manufacturer, the weather conditions & temperature, the load rating of the vehicle, whether the vehicle is loaded or not, and many others.
Tyre pressure measurements can be easily found in your handbook or on the sill panel.
If you struggle to identify the tyre pressure, give us a call.
My Steering Wheel Shakes When Driving?
My Steering Wheel Shakes When Driving?
If your steering is vibrating when driving at average speed can be an indication of an issue with your tyres such as a lump or a balancing problem.
Visit your local Service My Vehicle for a rebalance of your tyres.
How Can I Make My Tyres Last Longer?
How Can I Make My Tyres Last Longer?
Boosting your tyres' lifespan is a breeze with a few cheerful tips!
Start by keeping that tyre pressure and wheel alignment in tip-top shape. But wait, there's more!
Sprinkle in some good driving habits like lightening your car's load by saying goodbye to unnecessary cargo in your boot. Oh, and steer clear of speed bumps, potholes, and the wild world of aggressive acceleration and braking.
Your tyres will thank you with miles of happy travels!
How Do I Check My Tyre Pressure?
How Do I Check My Tyre Pressure?
To check your tyre pressure, you first need to ensure they are cold and your car is on a flat surface.
Then, you’ll unscrew the dust cap, place a tyre pressure guage on the stem, and press firmly. The gauge should provide a pressure reading.
Remember, tyre pressure is different for every model of car. If you’re unsure, check your vehicle’s handbook or the sill of the driver’s side door.
Newer vehicles, may have electronic pressure monitoring of which will be displayed on the dashboards by entering the menu settings.
If you find this process a struggle, drop your vehicle into any Service My Vehicle centre.
Is It Possible To Repair A Tyre Puncture That Has Already Undergone A Previous Puncture Repair?
Is It Possible To Repair A Tyre Puncture That Has Already Undergone A Previous Puncture Repair?
Yes, although it is possible to mend a puncture in a tyre that has previously undergone repair, several factors determine the safety of this procedure.
Similar to a first-time repair, the location of the puncture and the overall condition of the tyre play crucial roles.
Is It Possible To Repair A Puncture In The Sidewall Of A Tyre?
Is It Possible To Repair A Puncture In The Sidewall Of A Tyre?
No, Tyres that have suffered a puncture near the sidewall cannot undergo repair.
The puncture repair process involves removing the tyre from the wheel, deflating it, and air drilling for repair, which can potentially weaken the sidewall composed of softer materials than the central tread.
Furthermore, the repair involves using a patch that adheres to the hole to prevent air leakage and tyre deflation.
The sidewall, being the most flexible part of the tyre, is susceptible to movement that may cause the patch to dislodge. Given that the sidewall bears the majority of the load while driving, it is crucial for this area to maintain maximum strength.
What Is TPMS?
What Is TPMS?
TPMS, or Tyre Pressure Monitoring System, is a feature installed in vehicles registered from January 2012 onwards.
This system notifies drivers of fluctuations in their tyre pressures (measured in PSI/BAR) through sensors integrated into each tyre.
This proactive monitoring helps decrease the likelihood of a tyre blowout.
Why Is My Steering Pulls To One Side When Driving?
Why Is My Steering Pulls To One Side When Driving?
If you're experiencing your steering pulling to one side while driving, several factors could be contributing to this issue.
One common cause is misaligned wheels. Wheel misalignment occurs when the angles of the wheels deviate from the manufacturer's specifications, leading to uneven tyre wear and steering-related problems.
Other potential causes include issues with suspension components, uneven tyre pressure, or a problem with the braking system.
To address these concerns and determine the root cause, it's advisable to have your vehicle undergo a comprehensive inspection by our Service My Vehicle technicians.
Our specialists can identify and rectify any alignment or suspension issues, ensuring your vehicle maintains optimal handling and safety on the road.
Can Wheel Alignment Adjustment Make My Tyres Last Longer?
Can Wheel Alignment Adjustment Make My Tyres Last Longer?
Yes, adjusting your car's wheel alignment can contribute to prolonging the lifespan of your tyres.
Proper wheel alignment ensures that the angles of the wheels are set according to the manufacturer's specifications. When your wheels are correctly aligned, it prevents uneven tyre wear, which is a common issue with misaligned wheels. Uneven tyre wear can significantly reduce the longevity of your tyres, leading to premature replacements.
By regularly adjusting and maintaining proper wheel alignment, you optimise the contact between the tyres and the road surface. This not only improves fuel efficiency and driving comfort but also helps your tyres wear more evenly, extending their overall lifespan.
If you're looking to maximise the durability of your tyres, periodic wheel alignment checks and adjustments are essential.
Why Should I Use Service My Vehicle For Wheel Alignment?
Why Should I Use Service My Vehicle For Wheel Alignment?
Our skilled technicians at Service My Vehicle are equipped with advanced computerised wheel alignment technology.
They meticulously assess crucial factors such as Camber, Caster, Thrust Line, Toe in, and Toe out, depending on the specific wheel alignment service you choose.
With our state-of-the-art equipment, we ensure precision in adjusting these parameters to align your wheels accurately.
Additionally, we offer a detailed printout of your wheel alignment readings both before and after the service, providing transparency and clarity in the alignment process.
Trust our highly trained technicians for top-notch wheel alignment services.
What Is The Cause Of Uneven Tyre Wear?
What Is The Cause Of Uneven Tyre Wear?
Uneven tire wear can be attributed to various factors, including wheel misalignment and encounters with potholes. Driving along routes with frequent roundabouts may also contribute to uneven wear on your tires.
These factors can affect the distribution of pressure and forces on the tires, leading to irregular wear patterns.
Regular wheel alignment checks and addressing road hazards promptly can help mitigate uneven tire wear, ensuring optimal tire performance and longevity.
If you notice uneven wear, it's advisable to have your tires inspected by our expert technicians at Service My Vehicle for a comprehensive evaluation and necessary adjustments.
My Vehicle Is Fitted With ADAS?
My Vehicle Is Fitted With ADAS?
For vehicles equipped with Advanced Driver Assistance Systems (ADAS), it is strongly recommended to undergo calibration after any wheel alignment adjustments.
Please be aware that calibration services may not be available at all locations, depending on the specific ADAS systems installed in your vehicle.
How Often Should I Need To Regas My Air Conditioner?
How Often Should I Need To Regas My Air Conditioner?
Most manufacturers suggest getting the air con serviced every 2 years, although many drivers wait until there’s no cold air coming through before taking action.
But it’s really not worth putting it off - as well as creating an uncomfortable travelling environment, poorly working air conditioning makes it harder to demist windows in winter, and may mean the engine has to work harder, so fuel consumption rises.
Additionally, pipes in the system could crack, or parts seize up.
Will Air Con Effect An MOT?
Will Air Con Effect An MOT?
While a malfunctioning air conditioner won't throw a wrench into your car's MOT, it can certainly put a dent in the comfort of both you and your passengers.
Ensuring your air conditioning operates at its best is a wise move because its performance can significantly influence your vehicle's fuel efficiency.
This, in turn, may have a notable impact on the day-to-day costs of your motoring adventures. So, maintaining that cool and efficient air conditioner isn't just about comfort; it's also about keeping those motoring costs in check.
What Are The Common Symptoms Of Air Con Issues?
What Are The Common Symptoms Of Air Con Issues?
Warm Air Blowing, if your AC has stopped working correctly and you notice that the air conditioning in your car isn’t providing the usual levels of cold air as normal, it’s probably time for an air con regas. Noisy air con fans can also be an issue.
Is Air Con Not Included In A Regular Service?
Is Air Con Not Included In A Regular Service?
Our service technicians will check and report your air conditioning system during a regular service.
However, a regas will be advised if a your car’s system is deemed as deficient.
Try and use the system all year round to keep it running smoothly, and consider an anti-bacterial clean if musty smells are emerging from the vents. Additionally, change the cabin filter regularly.
How Long Will The Work Take?
How Long Will The Work Take?
In over 90% of cases, your car will be returned to you on the same day, whether it's for a service, MOT, or repair.
This quick turnaround time is one of our key strengths and sets us apart from others in the industry.
However, there may be rare occasions where additional factors come into play. For instance, if we need to order a specific part or if unforeseen issues arise during the work. In such cases, we may need to keep your car overnight to ensure thorough and proper completion.
Rest assured, we'll keep you informed throughout the process, providing updates every step of the way.
My Service Light Is Illuminated, Will This Be Reset After A Service?
My Service Light Is Illuminated, Will This Be Reset After A Service?
After completing a service, we make sure to reset the service light in your vehicle as part of our standard procedure.
However, it's important to note that the light may not be reset after an interim service. Interim services typically involve basic maintenance like an oil and oil filter change, which may not be sufficient to trigger a reset.
If you've had a full service and the service light reappears unexpectedly, feel free to reach out to us, and we'll gladly assist you.
Additionally, please remember that all our work is backed by a 12-month parts and labour guarantee, providing you with added peace of mind.
Will Service My Vehicle Stamp My Service Book?
Will Service My Vehicle Stamp My Service Book?
Absolutely! Your service book will be stamped following any service. This ensures that you have a physical record of the maintenance performed on your vehicle.
Additionally, many service records are now available online for added convenience.
However, please keep in mind that online service records are updated based on data availability and tooling permissions. Some manufacturers, such as BMW and Mercedes-Benz, require proprietary permissions to access their Digital Service Sheets, which may not be available.
Please hand your service book to our team upon arrival. They will ensure that it is stamped and updated with the necessary information following the service of your vehicle.
What Is A Locking Wheel Nut Key?
What Is A Locking Wheel Nut Key?
A locking wheel nut key is a specialised tool designed to remove locking wheel nuts, which are typically used with alloy wheels to deter theft.
These nuts have a unique pattern that requires a matching key for removal. It's crucial to keep the key accessible, as it will be necessary for any tyre changes or brake/suspension repairs that require wheel removal.
Please remember to hand your locking wheel nut key to our team when you bring in your vehicle for service.
What Happens If More Work Is Needed On My Car?
What Happens If More Work Is Needed On My Car?
If additional work is required on your car, our technicians will inform you promptly. You'll receive a detailed explanation of the situation along with a competitive recommendation for the necessary repairs.
We believe in transparency and will ensure that you fully understand the work needed and its implications.
Ultimately, you have the final say on whether to proceed with the additional advised work. No additional work will be carried out without your explicit approval, ensuring that you remain in control of the process.
Booking, Collection & Delivery
How Do I Book A Courtesy Car?
How Do I Book A Courtesy Car?
To book a courtesy car, simply give our team a call.
Please remember to bring your driving license for insurance purposes. Please note that courtesy cars are subject to availability.
Is There Somewhere I Can Wait Whilst My Car Is Being Repaired?
Is There Somewhere I Can Wait Whilst My Car Is Being Repaired?
Certainly! You're welcome to wait while we work on your vehicle.
Our waiting area is equipped with complimentary WiFi, so you can stay connected.
Feel free to help yourself to tea or coffee and make yourself comfortable while you wait!
What Happens If My Vehicle Is Deemed Unroadworthy?
What Happens If My Vehicle Is Deemed Unroadworthy?
If your vehicle is deemed not roadworthy, don't worry, we've got you covered.
We can arrange for your vehicle to be safely delivered to one of our centres.
Simply give us a call referencing our Customer Collection & Delivery service. Alternatively, you can arrange for a breakdown service to transport your vehicle.
My Vehicle Is SORN, Can I Still Book A Repair Or Service?
My Vehicle Is SORN, Can I Still Book A Repair Or Service?
If your vehicle is currently declared SORN (Statutory Off Road Notification), you'll need to remove the SORN status before booking a repair or service.
Renewing the vehicle's tax will remove the SORN status, and you can then proceed with booking your repair or service.
Can I Cancel Or Rearrange A Booking?
Can I Cancel Or Rearrange A Booking?
Certainly! If you need to cancel or rearrange a booking, please call us as soon as possible.
We understand that circumstances can change, and we're here to help accommodate your needs.
Simply get in touch with our customer service team to discuss, change, or cancel your appointment.
Pricing & Payment
How Do You Maintain Affordable Prices Without Compromising On The Quality Of Service?
How Do You Maintain Affordable Prices Without Compromising On The Quality Of Service?
Our ability to offer prices that are approximately 40% lower than those of main dealerships is driven by innovation.
Service My Vehicle collaborates with top brands like Castrol Oil and Nankang, sourcing directly from manufacturers to secure the best deals.
These cost savings are then transferred to you, enabling you to enjoy efficient and economical car maintenance without compromising on quality.
I’m Having Car Trouble But I Don't Have The Money Right Now. Can I Pay Monthly?
I’m Having Car Trouble But I Don't Have The Money Right Now. Can I Pay Monthly?
We recognise that vehicle problems can often come with unexpected costs. That's why at Service My Vehicle, we provide a convenient option for spreading those expenses with our 0% interest pay monthly plan.
This allows you to divide the cost over time, making it easier to manage your budget while ensuring your vehicle receives the necessary care it needs.
What Is The Fixed Price Menu?
What Is The Fixed Price Menu?
Our fixed price menu ensures you get great value for your money. We're so confident in our competitive prices that we've implemented a "Price Promise" policy across all our centers.
This means that the price we quote is the price you'll pay - no hidden fees or surprises.
How Does The Price Promise Work?
How Does The Price Promise Work?
At Service My Vehicle, we're committed to providing you with the best possible deal.
That's why we offer a price match guarantee: if you bring us a like for like written quote (within a 3-mile radius) for the same service, we promise to match it before any work is carried out.
Parts, Labour & Warranty
What Quality Parts Do Service My Vehicle Use?
What Quality Parts Do Service My Vehicle Use?
Rest assured, we prioritise quality in every aspect of our service. That's why we exclusively use top-notch parts for your vehicle, each backed by a robust guarantee of 12,000 miles or 12 months for both parts and labour.
Additionally, our technicians are highly skilled, fully trained, and bring extensive experience to every repair, ensuring your vehicle receives the best care possible.
Does Your 12-Months Warranty Cover An Air Con Regas?
Does Your 12-Months Warranty Cover An Air Con Regas?
While we stand behind the quality of our services with a comprehensive 12-month warranty on parts and labour, it's important to note that air conditioning systems can sometimes develop leaks unpredictably. Even with brand new installations or freshly regassed systems, unforeseen leaks can occur.
Unfortunately, due to the unpredictable nature of these leaks, we're unable to offer a warranty specifically for air conditioning services.
However, rest assured that all other aspects of our service are covered by our full 12-month warranty, providing you with peace of mind for your vehicle's maintenance needs.